FAQs

Account Set Up

At this time, anesthesiatools.com requires a separate user name and password for each account/user. You may share your user name and password with others in your business at your discretion. It is important to keep this information secure as others could use it to order from anesthesiatools.com. We recommend disabling the saved password feature on your preferred browser.

The instant you register, you'll have an account at anesthesiatools.com

Registering with anesthesiatools.com is quick and easy. Either click on our "Sign-In" button on the top navigation bar, or continue a purchase through check-out and you'll be prompted for your information. Our registration process only requires filling out basic information such as shipping and billing addresses.

My Account

To review your purchasing history, click on "My Account" and view "Past Orders" by date of order, from most recent to oldest.

If you have forgotten your password, click here .

Navigation

At the top of each page there is a navigation bar with tabs for each category within the site. Click on the desired tab to display all the relevant sub-categories.

For navigation of product offerings, use our SEARCH function to enter either a keyword description, or the manufacturer's catalog number, to go directly to the item you wish to buy. Be sure to check spelling for accuracy, and try both singular and plural descriptions in your keyword search to obtain desired results. Click on the PRODUCT HEADINGS to see complete listings of product groups, and to compare pricing, features, and specifications of like products. Simply click on your area of interest to access the product directory for that product group.

Returned Goods Policy

Any product return must be pre-approved by Anesthesia Tools. The packing slip and the shipping carton must be clearly marked with a return goods authorization (RGA) number issued by Anesthesia Tools or the package will be refused. Please refer to the original order number and the date of the order when requesting a return. Sterile products must be in unbroken packs with seals intact. All other products must be returned in the original packaging. Items with a cost of less than $20.00 are not eligible for return. For returns based on an Anesthesia Tools error, shipping charges will be fully absorbed by Anesthesia Tools and there will be no restocking fee. All other returns will be subject to a 25% restocking charge. No items will be accepted for return 30 days after the original invoice date.

Technical Needs

anesthesiatools.com can be accessed by any internet enabled device that runs a modern internet browser.

The Purchasing Process

Yes, anesthesiatools.com ships worldwide on a daily basis. Like any other well managed E-commerce business, we will require bank verification of your credit card information, or a successful wire transfer of funds to our account, prior to shipment outside of the United States. Products may also be purchased from us at various specialty trade shows we attend throughout the course of the year.

To find and purchase products use our SEARCH function to enter either a keyword description, or the manufacturer's catalog number, to go directly to the item you wish to buy. Be sure to check spelling for accuracy, and try both singular and plural descriptions in your keyword search to obtain desired results. Shop by PRODUCT HEADINGS to see complete listings of product groups, and to compare pricing, features, and specifications of like products. Simply click on your area of interest to access the product directory for that product group.

As you identify the items you would like to purchase, click on the "Add to Cart" button to add to the Shopping Cart. Further intuitive prompts will take you through the remainder of the order process. If you make any mistakes in the course of placing an order, please know they may be easily edited, or corrected, at each step prior to finalizing the order.

Begin by clicking the CHECK OUT button once all items you wish to purchase are in your Shopping Cart. At this time you will be required to Proceed as Unregistered, Create an Account, or Proceed as Registered . Either is quick, easy, and intuitive to do. Make any necessary changes to your order, shipping address, billing address, payment method, etc... as you follow the prompts through the short checkout process. Once all changes have been made, you will click the SUBMIT ORDER button to send your order to anesthesiatools.com.

Immediately upon a successful completion of your order, you will receive an Order Confirmation Number online, with a detailed invoice being sent to your email address within seconds. If either of these events fails to occur, please contact Customer Service at 1.877.427.0192 so we may verbally confirm receipt of your order.

Our secure sockets layer software (SSL) uses the latest in advanced encryption technology and is among the best software available today for secure online transactions. It safeguards ALL of your personal information, including passwords, credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

anesthesiatools.com is also verified as a secure E-commerce website by Norton / VeriSign , the industry standard in online security compliance.

In addition, we will NEVER share or sell your personal information to any person, company or organization.

We put it off as long as we could, but now have a $100.00 minimum order amount at anesthesiatools.com. We still very much appreciate every opportunity to service the needs of our customers.

Warranty Information

All Medicon German-manufactured instruments are warranted for life against defects in materials and workmanship. All BOB and Surgical Tools German-manufactured instruments are warranted for 7 years against defects in materials and workmanship. All Penlon and Penlon America manufactured anesthesia products are warranted for 1 year against defects in materials and workmanship. All other products come with the full manufacturer's warranty, unless Anesthesia Tools, Inc. has offered an extended warranty in writing. Any item found to be defective will be repaired or replaced at the discretion of Anesthesia Tools, Inc. and shipped to the customer free of charge. Any product return must be pre-approved by Anesthesia Tools, Inc., who will then supply a return goods authorization (RGA) number and shipping instructions.